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Shipping Policy
We are proud to offer UPS Ground Shipping. All pricing is USD. Please note when using UPS shipping we cannot request or guarantee delivery by a specific time. Generally UPS will deliver your package by 8:00 p.m. on the estimated date of delivery. Due to the fact that UPS does not deliver to PO Boxes or APO/FPO addresses, we will be unable to ship to these addresses. You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information. If you receive your order and it is damaged by the delivery company, please notify us within 2 days to report any damages. If possible, refuse delivery of the broken or damaged items.

Return Policy
At Matrix Aquatics we are committed to making your online shopping experience a pleasant one. There are a few important things to keep in mind when returning a product you purchased from the Matrix Aquatics Online Store: You have 15 calendar days to return an item from the date of purchase. Before shipping any product back to Matrix Aquatics you must obtain a return merchandise authorization. Matrix Aquatics products purchased through other retailers or distributors must be returned to them in accordance with their respective returns and refunds policy. Any product you return must be in the same condition you received it and in the original unopened packaging. Returns will be issued a store credit for the full purchase price (excluding shipping) that can used to purchase any Matrix Aquatics products. If we shipped you the wrong product we will gladly exchange it for the right product and will pay the shipping cost to return it to us. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. If you would like to return the item please see our Return policy.

Return Address:
Matrix Aquatics
9030 West Sahara Ave. #443
Las Vegas, NV 89117

Billing Policy
We accept Visa, MasterCard, Discover, and American Express. All online orders are processed through 128 bit SSL encryption to protect your credit card information during your online transaction. All prices and figures are listed in U.S. dollars.

Account Verification
To prevent any unnecessary delays processing your order, please ensure that the billing address on your order matches the information on your credit card account.

Sales Tax
Orders shipped to customers in Nevada will be charged the applicable sales tax

Privacy Policy
Our primary goal in collecting personally identifiable information is to provide you with the products and services made available through the Website, including, but not limited to our services, to communicate with you, and to manage your registered user account, if you have one. It should be noted that e-mail is a form of communication that is not entirely within a secure environment. Many of our web forms are completed in a secure environment and are generally more secure than typical e-mail delivery.

Use of Information: Matrix Aquatics will not provide, sell or share your personal information to any nonaffiliated third party for independent use. We share information only in one of the following circumstances: a) you authorize it; b) you have requested a transaction requiring it; c) or we are required or permitted by law to disclose such information.
Cookies: Like many other websites, Matrix Aquatics uses cookies to passively collect demographic information, personalize your experience on our site and monitor advertisements and other activities. Cookies are small files downloaded to your computer to track movements within web sites. We may link cookie information to personal information. Cookies link to information regarding what items you have selected for purchase at our store or pages you have viewed. This information is used to keep track of your shopping cart and make sure you don’t see the same ad repeatedly. Also, we use cookies to deliver content specific to your interest and to monitor Website usage. Most browsers are automatically set to accept cookies whenever you visit a website. You can disable cookies or set your browser to alert you when cookies are being sent. However some areas of our site will not function properly if you do so.
Security: We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases and to only release this information to third parties we believe share our commitment to privacy. However, we are not responsible for any breach of security or for the actions of these parties.
Links: This web site may contain links to other sites. Please be aware that Matrix Aquatics is not responsible for the privacy practices of other sites. We encourage you to be aware of when you exit our site and to become familiar with the privacy policies of each web site that collects personally identifiable information.